Briefing
Renfe confirmed on 1 November 2026 that its Plan de Asistencia a Viajeros y Familiares de Víctimas de Accidentes Ferroviarios (PAVAF) remains active and that it is currently operating three Centro de Atención a Familiares (CAF). The centres in Madrid, Toledo and Seville provide the families of those affected with in-person care, psychosocial support and help with travel arrangements, as well as coordinated sharing of information with authorities and emergency services.
Renfe gives 900 10 10 20 as the central contact number for questions and information. The company says support will remain available for as long as necessary and will be continually adapted to the progress of the investigation and families’ needs. The aim is to provide reliable information and a coordinated point of contact with medical, police and judicial services.
Adif has also published information about additional service points and information services; supplementary contact points have been set up in several regions to improve coordination between rail operators, emergency services and regional health services. The authorities and operators stress that definitive statements on causes, liability or compensation can only be made after the formal investigations. Investigations are ongoing; final reports are still pending.
Keeping the CAF centres in Madrid, Toledo and Seville open is intended to give families direct access to contacts and to channel their concerns centrally to investigators and service providers. Renfe and the bodies involved say they will continually review situation updates and the organisation of support services, and adapt them when verified new findings become available.
Editor: Mira Cadena (Article created with AI assistance).