The Junta de Gobierno Madrid City Council’s Junta de Gobierno approved a new contract on 1 October to monitor and follow up defects on pavements and roads. The key decision: reports from the public posing an immediate risk must be repaired on site without delay from 15 January. Reports are received mainly via the Madrid Móvil app and the city’s 010 telephone number; around 60,000 incidents are recorded in the capital each year.
The decision divides reports into three categories: Type A for short-term repairs, generally carried out within three days; Type B for grouped, scheduled work requiring longer lead times; and Emergencias for immediate hazards that must be secured and repaired without delay. The city’s maintenance services review each report, classify it and set the priority for action. The contract also provides for follow-up to verify that the work has actually been completed.
The city council cites examples of recurring complaints: at Plaza Olavide in the district of Chamberí a sunken section in a pedestrian area was reported; on Calle Bravo Murillo in the neighbourhood of Tetuán loose paving slabs were spotted; and on Calle Gerardo Diego in the district of Puente de Vallecas “socavones” were reported. In future, such reports are to be made safe and resolved faster than before when they are classified as a hazard.
With the new procedure, the Ayuntamiento de Madrid is responding to the high volume of reports from residents and criticism of public-space maintenance. Clear prioritisation is intended to prevent accidents caused by trip hazards or road damage and to clarify responsibilities between municipal services and contracted companies. The statement contains no information about the financial terms or the companies contracted; these are to be decided in the tender documents and the budget.
The measure applies exclusively to the city of Madrid. The responsibilities of other levels of government remain unaffected. Reporting channels for residents are unchanged: reports via Madrid Móvil and 010 will continue to be accepted, but will now be subject to stricter classification and documented monitoring of the work carried out.
Editor: Mira Cadena (Article created with AI assistance).