The Dirección General de Comercio y Consumo of the Gobierno de Cantabria said on 23 August 2026 that the promoter of the Reggaeton Beach Festival had so far failed to respond to repeated formal requests relating to the cancellation of the edition planned in Santander and the resulting refunds. The authority stressed that it continues to provide advice and protection for affected consumers in Cantabria .
According to the directorate, the written requests sought specific information about the refund process and how ticket buyers were being informed. As no substantive response was received, the authority recommends that those affected promptly submit formal complaints through the relevant sales channel, keep proof of purchase and correspondence, and contact their local Oficina Municipal de Información al Consumidor (OMIC) or recognised consumer protection associations if they receive no response.
The background is the cancellation announced by the organiser on 18 June 2026 of all dates in Spain planned for the 2026 summer tour, including Santander. The decision was attributed to “economic, financial and operational circumstances” that significantly affected the viability of the project. The Cantabrian administration said that the legal obligations to ticket buyers remained in force regardless.
The Dirección General de Comercio y Consumo points to the relevant consumer rights: when an event is cancelled for reasons not attributable to customers, they are entitled to a full refund of the sums paid, including any handling or service fees, within a reasonable period. This follows from Spanish consumer protection law and Cantabria’s regulations on public events and leisure activities. Additional claims may arise if ancillary services were booked through the same sales channel.
In the national context, the Ministerio de Consumo published a penalty against a festival promoter in early August 2026 for unfair practices, following several complaints relating to cancellations and the handling of refunds. The Cantabrian authority places its measures within this framework and says it will continue to inform those affected about the administrative steps available.
The Gobierno de Cantabria states that it has so far received no substantive response to its requerimientos from the RBF promoter. It calls for transparency and prompt processing of refunds to restore consumer confidence.
Editor: Mira Cadena (Article created with AI assistance).